Frequently Asked Questions

Everything you need to know about your Arabella Hair journey.

What is the quality of Arabella Hair extensions and wigs?

We specialize in 100% Virgin Human Hair. Our products are ethically sourced, tangle-free, and can be dyed, bleached, or heat-styled just like your natural hair.

How long does shipping take?

Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping may take 7-10 business days depending on the destination.

Can I return or exchange my order?

Yes, we offer a 30-day return policy for items in their original, unused condition with tags and lace intact. Please contact our support team to initiate a return or exchange.

How do I maintain my Arabella Hair products?

To ensure longevity, we recommend using sulfate-free shampoos, deep conditioning weekly, and using a heat protectant spray before styling. Store your wigs on a mannequin head when not in use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

How do I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.