Returns & Exchanges

At Arabella Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original, unaltered condition. To ensure hygiene and quality standards, hair extensions and wigs must remain in their original packaging with all tags and seals intact.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare the Package

Place the unused hair products in their original luxury packaging, ensuring all protective nets, tags, and gifts are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location, keeping a copy of your tracking receipt.

4

Inspection and Refund

Once our quality control team verifies the condition of the return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing